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Docs
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Import Conversations
Projects
Automations
Workflows
Select Conversations
Conversation Links
Display Options
Triage
Parent and Sub-Issues
Notifications
Teams
HelpDesk Docs
Get an overview of your helpdesk, customer conversations, automations, and how to use them.
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Start Guide
Learn how to use the helpdesk and follow best practices for supporting customers.
Import Conversations
Quickly move messages from your existing inbox and keep customer history intact.
Projects
Shape support improvements and plan what your team should build next.
Automations
Route conversations, trigger follow-ups, and keep teams in sync.
HelpDesk basics
Workflows
Create statuses and design custom support workflows for every team.
Select Conversations
Take action on multiple customer conversations at a time.
Conversation Links
Indicate blocked, related, escalated, and duplicate customer issues.
Display Options
Order, sort, group, and customize inbox views for your workflow.
Triage
Use a special inbox for issues from integrations and other teams.
Parent and Sub-Issues
Break down larger customer problems into smaller pieces of work.
Notifications
Manage notifications and stay up to date without noisy alerts.
Teams
Create teams in your workspace to organize support functions.